Shipping Policy
We ship most orders via USPS. We try to keep the shipping costs as low as possible. If any items require a special method of shipping, it will be noted in the product description. If you prefer a courier service, we offer UPS & FedEx at cost. Contact us if you need a quote.
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Shipping rates are based on the most current rates from the USPS. Ground shipping generally starts at $5-6 for the first item. Priority shipping generally starts at $8-9 for the first item. We use Priority Flat Rate boxes whenever we can to help you save on shipping.
Weather will affect candles and melts: in extreme heat, they can melt or spoil and in extreme cold, they can crack and separate.
Please make sure your items can be delivered to an INDOOR area
or can be picked up quickly from your mailbox.
Refund & Exchange Policy
If you are not happy with your purchase, please email us at contactmelmadescents@gmail.com.
If there is a problem, we will do all we can to fix the issue. We accept returns for refund or make exchanges, as warranted.
To protect your purchase, please DO NOT allow your package to sit OUTSIDE (in a mailbox), in your vehicle, or any hot/cold area because heat will melt candle wax & soap, while cold can make them crack. Uncontrolled temperatures can also damage/degrade the essential oils and fragrances.
If your purchase was damaged in transit, please email us immediately with a photo and description of the damage. Please retain the package until we can have it returned, replaced, or refunded.
We attempt to keep every customer happy and smiling, but things go wrong from time to time. Should you have any issues with any purchases, please let us know ASAP. This helps us improve our service for everyone!